RESORT HOSPITALITY SERVICES, PROPERTY MANAGEMENT and HOA GUIDANCE

Luxury real estate purchasers pay premium prices predicated on being treated to special services and amenities of their ownership. Failure to meet these owners’ expectations, especially during the first two years of a project, can be seriously detrimental.

Fundamentals of Guest Service. LandMarkers Hospitality delivers the fundamentals of guest service. This means, at a minimum, delivering each service courteously, professionally, accurately and speedily. More difficult but equally important, is to ensure these standards of service are provided consistently by each associate 24‑hours a day, seven days per week.

Unquestionably, the unrelenting objective is to create a competitive niche by consistently providing these service fundamentals and providing them better than the competition. We want to be known in the competitive area as “The Best Time in the Area”.

Instilling these goals effectively into the work force takes time. That is why LandMarkers invests heavily in the recruitment, and pre-opening training of our associate team. Our managers will be at the property up to three months prior to the date when the first guest arrives, to ensure that the entire operation is ready for the “Opening Celebration”.

In general, a market niche is created by concentrating on the entertainment aspects of our various goods and services. In other words, LandMarkers Hospitality teams not merely mechanically offer and deliver our services, but assure they are delivered in a fun, entertaining, exciting and memorable ways. The intention and goal for each LandMarkers property is to offer our goods and services with an additional entertainment value in an exciting and vibrant atmosphere.

Pre-Opening Services. The LandMarkers Hospitality Group understands what it takes to open a property. Services include:

• Locating and coordinating the hiring of the property team;
• Utilizing our national account status to negotiate lower prices for course maintenance equipment, carts and operating supplies;
• Evaluating and assisting in selection of FF&E and assisting with installation;
• Coordinating all retail operations including set-up and inventory; developing club budgets and operational schedules;
• Designing membership programs;
• Implementing service standards;
• Developing and implementing policies and procedures for all Human Resources, Accounting, and Management functions; and,
• Hiring and training of key operational employees.

Our team also coordinates pre-opening marketing activities with your LandMarking campaign, including:

• Signage and collateral materials;
• Selection of national public relations firm and supervision of press activities, and;
• Management of all grand opening activities.

Operational Management. The true measure of a resort property, private club, or course is whether it delivers a truly memorable experience to owners, members and guests every day. LandMarkers Hospitality creates that “framework of excellence.” Our services include:

• Monitoring resort standards for compliance with a true 4 or 5 star experience;
• Developing a customized food and beverage program supported by Standards of Operations and Practices;
• Utilizing our national account status to obtain favorable pricing for merchandise, apparel, operating equipment and supplies;
• Overseeing the operation of all recreational amenities and administrative functions; Supervising daily staffing operations and course maintenance;
• Coordinating ongoing capital expenditures; and preparing monthly operating reports and analyzing financial performance.
• Hospitality Operations. LandMarkers Hospitality Principals oversee resort management and hotel operations. This Hospitality division usually also oversees developer-owned and operated commercial activities as well as any commercial leases to independent operations. Areas of assistance can include:
• The level of services and/or benefits made available to owners and guests;
• How services are delivered and at what cost, and;
• Preparation of resort start-up budgets.

Owner Operations. LandMarkers Hospitality oversees the community’s administration of the Owner Services and Customer Relations Divisions for your landmark property. Areas of assistance can include:

• On-site Club and HOA management;
• Development of operating budgets and reports;
• Billing, collection, expending and accounting of owners’ maintenance fees;
• Define and develop member services;
• Owner use policies and reservation scheduling; reservation system design and enhancements;
• Resales program guidelines; rental program guidelines;
• Serving as president of the homeowners association, and;
• Communication with owners.

Treasury and Administrative Operations. It is difficult for any development entity and its participating partners to make operating decisions without a complete understanding of where and how money is moving throughout the resort community. LandMarkers Hospitality oversees the community’s Treasury Operations in the administration of the Finance, Accounting, Human Resources, Management Information Systems/ Administration Divisions of the project.

LandMarkers employs interfaces throughout all project divisions to ensure that interdepartmental coordination and controls are functioning as planned with accounting procedures and practices that enable sound, timely and actionable reporting.

Request more information on LandMarkers Hospitality Services now.