LandMarkers Development Group
Leadership profile
John Small
Strategic Alliance Partner, Hospitality
| Resort & Hotel Management | Customer Servicing | Hospitality Branding |
Hospitality operations with a global perspective
John Small and his companies serve as strategic alliance partners with LandMarkers Development Group. He is chairman of ResortCom International, vice-chairman of LaTour Hotels and Resorts, and chairman of Tapestry Resorts.
John E. Small brings a broad international background in hospitality and travel. He has worked on six continents and held key management positions at properties including Shangri-La Hotel Singapore; Block Hotels in Africa; Sun City Resort in South Africa; Sugarbush Resort in Vermont; Royal Lahaina Resort in Maui; and Waiohai/Poipu Resorts in Kauai. His cruise industry experience includes Sitmar Cruises, Royal Viking Line and Princess Cruise Lines. He has operated hotels, resorts, safari game lodges and cruise ships, with properties under his management earning worldwide recognition as industry leaders.
Throughout his career, John has pioneered timeshare and vacation ownership programs that became industry standards. His work includes modernizing the vacation club concept, developing proactive booking and full-service concierge programs, introducing online booking and exchange concierge services, creating integrated customer relationship management programs, and bringing travel services together.
Through ResortCom International, John created tailored solutions for sales and marketing, loan servicing, maintenance collections, reservations, rentals and resort management, supported by the company’s contact center and technology platform.
In early 2007, John joined a longtime friend and former CEO of Kimpton Hotels to form San Diego-based LaTour Signature Group, creating a luxury brand for smaller resort properties.
In 2009, John launched Tapestry Resorts as a full-service hospitality solutions company. As ResortCom’s management division, it offers resort management, rental, reservations and travel services to the timeshare, vacation ownership, fractional and luxury resort industry. Under his leadership, the company focuses on identifying client needs and providing the expertise and tools to build businesses, grow revenue, improve profitability and delight owners and guests.
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